Process Discovery: Find Automation Opportunities You Never Thought You Had
RPA Often Fails Due to Lack of Process Insights
According to a recent HFS study with KPMG, 44% of operations leaders are less than satisfied with their automation programmes. Further, over 50% of enterprise leaders feel that RPA is meeting less than 60% of their automation aspirations. RPA was supposed to deliver the shiny automation rainbow, but after a few years, the shine has faded. And the pot of gold at the end of the rainbow is nowhere to be found. Executives cited issues varying from the complexity of implementation, lack of RPA integration and data ingestion, and inability to scale. Enterprises also faced roadblocks in identyifing which processes should be automated to gain the most business value.
How can you understand what processes need to be automated if you don’t have the specific insight needed to understand what is working and where possible opportunities lie?
Why Process Discovery is Needed Now
Process Discovery is a machine learning-based software that identifies business solutions to automate the work of employees by defining a sequence of steps. Think of it as a performance review for your current software processes that determines what’s working well and what could work better. It allows you to identify gaps in business operations using metrics and design automation workflows, making the mapping, planning and implementation of automation quicker and more efficient.
Yet, regardless of industry or company size, the level of process knowledge and understanding is surprisingly low. There may be a handful of standard operating procedures, and it’s likely they are poorly documented and possibly outdated. Which leaves individual employees to follow their version of a best practice. While working with high-performing employees to improve processes and embed them into RPA can result in some improvements, you’re relying on human memory to recreate the process.
Related Content: Process Discovery Paves Your Path to RPA Success video
Discover the Benefits of Process Discovery
Process Discovery is the missing piece of the automation puzzle, ensuring that your automation decisions are supported by relevant data. You can expect improved quality and performance through accurate and up-to-date process workflows, deeper understanding and enhanced process optimisation without human errors. Here are just a few reasons why investing in a Process Discovery solution puts you on the path for successful automation:
Gain insights - derive deeper insights across all processes, people and productivity
Identify automation opportunities - analyse process gaps and discover the most efficient path for automation
Optimise processes for automation – optimise human-driven business processes and maximise productivity
Measure tangible ROI – productivity is measured pre- and post- automation
Accelerate automation development – map processes in record time
Minimal disruption – Unlike traditional process mining, eliminate the need for APIs and access to event logs to deliver time-to-value within weeks
How Process Discovery Transforms Global Industries