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Washoe County: Using Alessa for Controls Monitoring

“CaseWare helped us identify true duplicates and research the root causes, which uncovered a disbursement procedure that needed adjusting for strong controls. We’ve taken that success and secured more county agencies to participate in reviewing their own duplicates. Each agency is doing its part to combat fraud, waste and abuse” Alison Gordon, Washoe County Internal Auditor


Washoe County, covering Reno, Nevada and many square miles of high plains and forest, felt the recent economic crunch more than most counties in the U.S. Property tax revenue impacted by the mortgage crisis and sales tax revenue linked to high unemployment had a combined drop of approximately 15% since 2007. The State of Nevada planned to divert $48.5 million in pledged funds over the same period. In addition, the county had 2 frauds prior to 2010 totaling millions of dollars in loss.

Washoe County’s management was forced to take action including:

  • $123 million in spending cuts over a four-year period

  • 725 job cuts (16% of workforce) plus pay cuts of 2.5% or more

  • Fewer than 6 full-time employees (FTEs) per 1,000 population [national average is 10 FTEs per 1,000]

Staff reductions included the internal audit department, leaving Alison Gordon, CPA, CFE, with the sole responsibility of addressing high-risk issues such as disbursement controls, segregation of duties, continuity of existing business procedures and the prevention of fraud. IA needed a tool to detect and eliminate disbursement errors despite organization-wide resource reductions.


To meet these challenges, the county implemented CaseWare Monitor (now Alessa) to focus on disbursements - the main area of financial, operational and reputational risk across county operations. The initial focus area was detecting and resolving duplicate payments.

The solution provides:

  • Customized business logic to identify duplicate payments within the Washoe County environment,

  • Fully automated and scheduled scripts,

  • Comprehensive review of disbursement transactions for a rolling 12-month period,

  • Immediate reporting of duplicates to assigned persons in the specific department,

  • Tracking and oversight of timely response and resolution, and

  • Capability to fine-tune and modify the business logic as desired


Gordon knew that without Alessa, continuous review of payments would not be possible with current staffing levels. Continuous monitoring provides her with a “virtual employee” to identify anomalies and review of 100% of transactions.

The “virtual employee” highlights risk and control issues within a given audit area and lets her respond in a timely manner. With Alessa, Gordon is able to apply her skills and efforts to identifying control weaknesses and find causes, trends and risks and recommending control remediation.

Key outcomes:

  • Washoe County is reviewing payments on a proactive basis with approximately 20-25 issues reported each month.

  • Management receives early notification and has been able to recover payments within thousands of dollars since the beginning of 2012.

  • Data collection, storage and management is combined into a single solution and readily available for analysis.

  • Based on root cause analysis, process controls requiring modification have been identified and recommendations are in discussion.

  • Additional departments are participating and receive their own exception reports for review.

Washoe County is forecasting a modest 1% increase in sales taxes in 2013, however property taxes are forecast to drop another $2.5 million in the upcoming year due to the continued decline in Nevada’s housing market. Alessa was selected in part for its flexibility to add more reports with ease.

As Washoe County continues to respond to predicted shortfalls, additional business units can participate in strengthening controls. The new business logic will expand the business areas and processes that are monitored to ensure proper use of limited funds. Washoe County is gathering the requirements for exceptions in the next focus area.

Hear from Alison how technology is helping her identify high-risk transactions.

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